Attention: : Confluence is not suitable for the storage of highly confidential data. Please ensure that any data classified as Highly Protected is stored using a more secure platform.
If you have any questions, please refer to the University's data classification guide or contact ict.askcyber@sydney.edu.au
VRD Known Issues and Self-Support
This section contains Argus’s known issues and self-support information.
Desktop is frozen or feels like it crashed:
| Reason | Solution |
|---|---|
| This mostly happens due to poor Wifi or Network Connectivity from your Local Client to VRD. | Try using a wired internet connection, if available. Otherwise, move to a location where you can get good WiFi signal. |
Desktops are laggy and unusable:
| Reason | Solution |
|---|---|
| Using University VPN to Access VRD | We don't advise accessing VRD via VPN. Browse to uniconnect.cloud.com using Google Chrome, Mozilla Firefox IE via your standard Cable/Broadband Network or University network to access VRD. Click on the Desktop/Monitor Icon to access VRD using Citrix Workspaces App. |
| Poor wifi or Network connectivity. | Try accessing VRD from a different plugged in Ethernet cable port. |
| Citrix Receiver is no longer supported by vendor and is replaced with Citrix Workspace App. | Please make sure you are using Citrix Workspace app. If you are using Citrix Receiver, uninstall Citrix Receiver and install Citrix Workspace App. |
Note: If you come across issues uninstalling Citrix Receiver on Windows local client, please use Receiver Cleanup Utility (ReceiverCleanupUtility-Windows.zip) to uninstall Citrix Receiver.
Desktop disconnects (crashes) while copying files from my USB device to Argus:
USB 2.0 is not supported. Trying to copy files from USB 2.0 connected devices from your local device to VRD will disconnect your Desktop session. Your desktop session will resume after relaunching your desktop.
Can't start desktop example: "WIN10-YourMachineName":
This usually means someone else is logged on to your selected machine.
Only an admin user can see who is logged on and end their session. This is done through the Citrix Cloud administration portal as described in User Management, Click on the Filters Menu > Sessions > All Sessions, locate the user/machine in the list and select them and then Log them Off through the "Session Control" button.
Cannot access the Uniconnect Cloud portal
If you cannot access the Uniconnect Cloud portal, please:
- Make sure your account/unikey exists
- Make sure your unikey is not locked out or expired
- Make sure you are entering your username and password correctly
- If you have forgotten your unikey password, you can reset it by visiting sso.sydney.edu.au and clicking forgot password.
Desktop Screen does not look right:
Linux VRD's may display desktop display similar to below screen shot.
To fix this, click on "Full screen" icon on Citrix Viewer on top.
Grey screen when launching Redhat desktops
When launching a Redhat desktop for the first time, or relaunching after a period of time, you will see a grey screen. Sometimes this screen will be displayed for about 15-30 seconds before you see the desktop. Please be patient and wait until you see the Redhat desktop.
Initialisation failed error when launching desktops from Mac computers
If you receive “Initialization failed” error while launching a desktop from a Mac computer, please make sure you have the latest Citrix Workspace App installed.
