Attention: Confluence is not suitable for the storage of highly confidential data. Please ensure that any data classified as Highly Protected is stored using a more secure platform.
If you have any questions, please refer to the University's data classification guide or contact ict.askcyber@sydney.edu.au
Contact (Duplicate Review Outcome) - Address, Phone, Email Change
- Yeng Sembrano
When the Contact Address, Phone (except Account Phone), or Email Fields in Contact change:
A flow checks if there is a Duplicate Review outcome Record with the ‘Not Enough Information’ Outcome.
If no such record exists, nothing happens. Otherwise, it proceeds to the next step.
If an existing open Case of Type ‘Duplicate Review Update' exists, the description is updated with the new changes.
If no such open case exists, a new case of type ‘Duplicate Review Update’ is created.
In summary, creating Duplicate Review Outcome records is acceptable because once new data comes in, it triggers a review by GA.