This section contains Argus’s known issues and self-support information.
Desktop is frozen or feels like it crashed:
| Reason | Solution |
|---|---|
| This mostly happens due to poor Wifi or Network Connectivity from your Local Client to Argus- VRD. | Users are advised to use Ethernet over WiFiTry using a wired internet connection, if available Or . Otherwise, move to a location where you can get good WiFi signal. |
Desktops are
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laggy and
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unusable:
| Reason | Solution |
|---|---|
| Using University VPN to Access VRD | This is not recommened approach to access VRDWe don't advise accessing VRD via VPN. Browse to argusuniconnect.sydneycloud.edu.au com using Google Chrome, Mozilla Firefox IE via your standard Cable/Broadband Network or University network to access VRD. Click on the Desktop/Monitor Icon to access VRD using Citrix Workspaces App. |
| Poor wifi or Network connectivity. | Try accessing VRD from a different plugged in Ethernet cable port. |
| Citrix Receiver is no longer supported by vendor and is replaced with Citrix Workspace App. | Please make sure you are using Citrix Workspace app. If you are using Citrix Receiver, uninstall Citrix Receiver and install Citrix Workspace App. |
Note: If you come across issues uninstalling Citrix Receiver on Windows local client, please use Receiver Cleanup Utility (ReceiverCleanupUtility-Windows.zip) to uninstall Citrix Receiver.
Desktop
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disconnects (crashes) while copying files from my USB device
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to
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Argus:
USB 2.0 is not supported. Trying to copy files from USB 2.0 connected devices to from your local client devices device to VRD will disconnect your Desktop session. Try re-launch desktop, your session will be at a point it disconnected. Your desktop session will resume after relaunching your desktop.
Can't start desktop Exampleexample: "WIN10-YourMachineName":
If you encounter this issue it probably means that This usually means someone else is logged on to the current your selected machine.
Only an admin user can see who is logged on and end their session. This is done through https://argus-director.sydney.edu.au/ through the Citrix Cloud administration portal as described in User Management, Click on the Filters Menu > Sessions > All Sessions, locate the user/machine in the list and select them and then Log them Off through the "Session Control" button.
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Cannot access the Uniconnect Cloud portal
If you are unable to access argus cannot access the Uniconnect Cloud portal, please make sure to check below points:
- Make sure your account/unikey exists in SHARED Domain.
- Make sure your unikey is not locked out .or expired
- Make sure you are entering your username and password correctcorrectly
- If you have forgotten your unikey password, you can reset it by visiting sso.sydney.edu.au and clicking forgot password.
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Desktop Screen does not look right:
Argus Linux VRD's may display desktop display similar to below screen shot.
To fix this, click on "Full screen" icon on Citrix Viewer on top.
Grey screen when launching
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Redhat desktops
When launching an Argus a Redhat desktop for the first time, or relaunching after a period of time, you will see a grey screen. Sometimes this screen will be displayed for about 15-30 seconds before you see the desktop. Please be patient and wait until you see the Redhat desktop.
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Initialisation failed error when launching
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desktops from Mac computers
If you receive “Initialization failed” error while launching Argus a desktop from a Mac computer, please make sure you have the latest Citrix Workspace App installed.
“Your session could not be established” error when logging into argus.sydney.edu.au
If you received “Your session could not be established” error on argus.sydney.edu.au login page, please follow below steps for troubleshooting.
- Make sure the unikey and password provided in the Username and Password fields are correct.
- Click on "click here" link on the page (highlighted in blue) to start a new session and try re-enter your unikey and password.
- Check your unikey account in shared domain is not locked out with service desk.
