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Capturing centralised knowledge on a field by field basis ensuring uniformity and data quality

PLEASE COLLABORATE / PLEASE MAKE CHANGES - TEAM EFFORT !!

Contactable Alumni Report

Salesforce Object

Field Name/s

Field Description

Business Rule

Data Quality Rule

Business Rule Committee Approval Date

Lightning Contact Utilities

Lightning Contact Utilities - Join

Duplicate Contacts

View file
nameGuide - Join, Separate, Decease, Merge (3) (1).pdf

https://sydneyuni-adv.lightning.force.com/lightning/r/Report/00O8v000000KQ0aEAG/view

https://sydneyuni-adv.lightning.force.com/lightning/r/Report/00O8v000000KQ0fEAG/view

Lightning Contact Utilities

Lightning Contact Utilities - Separate

Separate

View file
nameGuide - Join, Separate, Decease, Merge (3) (1).pdf

Lightning Contact Utilities

Lightning Contact Utilities - Decease

Deceased

View file
nameDeceasing Contacts (3) (1).docx

https://sydneyuni-adv.lightning.force.com/lightning/r/Report/00O8v000000K2juEAC/view

https://sydneyuni-adv.lightning.force.com/lightning/r/Report/00O8v000000KNPEEA4/view

Lightning Contact Utilities

Account Create

Utility to create account and contact.

AQ Managed - Can only use for household records / Cant use for organizational records - Cant restrict

??

Reports

Lost

Lost: a contact who does not have any active modes of contact (excludes LinkedIn URL)

https://sydneyuni-adv.lightning.force.com/lightning/setup/ObjectManager/Contact/FieldsAndRelationships/00N4a000000W1yD/view

Official USyd definition of “Lost Contact” : Strict - All fields in all the contact methods must be blank, (as opposed to incomplete addresses where some fields are blank and make the contact uncontactable).

IF(
AND(
ISBLANK( Phone ),
ISBLANK( MobilePhone ),
ISBLANK( HomePhone ),
ISBLANK( AQB__BusinessPhone__c ),
ISBLANK( AQB__MobileWork__c ),
ISBLANK( AssistantPhone ),
ISBLANK( Fax ),
ISBLANK( OtherPhone ),
ISBLANK( Email ),
ISBLANK( AQB__PersonalEmail__c ),
ISBLANK( AQB__BusinessEmail__c ),
ISBLANK( AQB__SchoolEmail__c ),
ISBLANK( USYD_Best_Contact_Email__c ),
ISBLANK( AQB__OtherEmail__c ),
ISBLANK( AQB__BusinessAddress__c ),
ISBLANK( USYD_Contact_Mailing_Street__c ),
ISBLANK( USYD_Contact_Mailing_City__c ),
ISBLANK( USYD_Contact_Mailing_State__c ),
ISBLANK( USYD_Contact_Mailing_Zip_Postal_Code__c ),
ISBLANK( USYD_Contact_Mailing_Country__c ),
ISBLANK( OtherStreet ),
ISBLANK( OtherCity ),
ISBLANK( OtherState ),
ISBLANK( OtherPostalCode ),
ISBLANK( OtherCountry )
),
TRUE,
FALSE
)

  •  Data Dictionary approve “Lost” logic AlainGasquet ,
  •  Data Dictionary approve “Lost” logic Miranda Adams ,
  •  Data Dictionary approve “Lost” logic jessica.wood ,
  •  Data Dictionary approve “Lost” logic apirami.kumaradevan,
  •  Data Dictionary approve “Lost” logic Polina Nikulina,

Reports

Official report in the Executive folder

Total Alumni minus:

  • Deceased Alumni,

  • Lost - i.e

    Reports

    Contactable Alumni Report

    Official report in the Executive folder

    Total Alumni minus:

    • Deceased Alumni,

    • Lost - i.e. all contact method fields isnull

    • Do Not Contact / Do Not Call / Do Not Mail

    • Mailing Address Status = Inactive, Partial Address, Return to Sender

    https://sydneyuni-adv.lightning.force.com/lightning/r/Report/00O8v000000KIfiEAG/view?queryScope=userFolders

     Data Dictionary approve “Contactable Alumni Report” logic AlainGasquet ,
    •  Data Dictionary approve “Contactable Alumni Report” logic Miranda Adams ,
    •  Data Dictionary approve “Contactable Alumni Report” logic jessica.wood ,
    •  Data Dictionary approve “Contactable Alumni Report” logic apirami.kumaradevan ,
    •  Data Dictionary approve “Contactable Alumni Report” logic Polina Nikulina ,

    Account

    Account

    Account Name

    Jira Legacy
    serverSystem JIRA
    serverIde9de0c6d-9ef6-3ada-b4ce-7168c44d7e8a
    keyAVE-105

    Jira Legacy
    serverSystem JIRA
    serverIde9de0c6d-9ef6-3ada-b4ce-7168c44d7e8a
    keyAVE-212

    •  Data Dictionary approve “Account Name” logic Monica Kluegel ,

    AVE-105 Household Account Name

     Data Dictionary approve “Account Name” logic AlainGasquet ,
    •  Data Dictionary approve “Account Name” logic Miranda Adams ,
    •  Data Dictionary approve “Account Name” logic jessica.wood ,

    Account Name

    Account

    Account Mailing Address

    Rules:

    1. Address Formatting Business Rules

    2. At the point, contact type is moved from Graduand to Alumni, all Student Accomodation addresses/Emails (@uni.sydney) should be deactivated and deleted from the main page.

    Account

    RFM

    A star is awarded for each of the following five conditions: having a giving record, having a pending opportunity, having a largest gift over a defined amount, having a total amount of giving over a defined amount, and having made a payment this year.

    Not used (See if can be removed from layout)

    N/A

    Account

    Most Recent Gift/Pledge Date

    The date of the most recent gift.

    Pulling any gift / pledge - does it do soft credits? Hard vs Soft Credits - includes soft credits

    Account

    Anchor
    Account-Type
    Account-Type

    Account Type

    A picklist of the highest level categorization of this Account. The category can be further described in the Secondary Type field.

    Jira Legacy
    serverSystem JIRA
    serverIde9de0c6d-9ef6-3ada-b4ce-7168c44d7e8a
    keyAVE-15

    This is a standard Salesforce field.

    All Household Accounts are set as Type = Household

    All Non-Household Accounts are set as Type = Organisation

    https://sydneyuni-adv.lightning.force.com/lightning/r/Report/00O8v000000K2RlEAK/view

     Data Dictionary approve “Account Type” logic AlainGasquet ,
    •  Data Dictionary approve “Account Type” logic Miranda Adams ,
    •  Data Dictionary approve “Account Type” logic jessica.wood ,
    •  Data Dictionary approve “Account Type” logic Monica Kluegel ,

    Account

    Is Active Prospect?

    Checkbox, Describes whether a prospect is active or Inactive. For example, inactive in case of deceased.

    Checkbox, Describes whether a prospect is active or Inactive. For example, inactive in case of deceased.

    Account Information

    Prospect Manager

    The Prospect Manager for this Account.

    The Prospect Manager for this Account.

    Account Information

    Account Name Override

    Account Information

    Anchor
    Primary-Contact
    Primary-Contact

    Primary Contact / Secondary Contact

    This account does not have a Primary or Secondary Contact assigned.

    • Household accounts MUST always have at least a primary contact.

    • Corporations do not, only needed to have a direct contact to receipt gifts.

    • Contact can only have 1x direct linkage to account.

    • Kids on the account need to have their own account when they turn 18. (Less than 18 cannot have own account).

    • If only 1x contact and deceased, the account name gets moved to the estate. (Estate of the late …) → Harpreet does that.

    •  Data Dictionary approve “Households without a Primary/Sec contact” logic Monica Kluegel ,

    https://sydneyuni-adv.lightning.force.com/lightning/r/Report/00O8v000000K2ThEAK/view

     Data Dictionary approve “Households without a Primary/Sec contact” logic AlainGasquet ,
    •  Data Dictionary approve “Households without a Primary/Sec contact” logic Miranda Adams ,
    •  Data Dictionary approve “Households without a Primary/Sec contact” logic jessica.wood ,

    //sydneyuni-adv.lightning.force.com/lightning/r/Report/00O8v000000K2ThEAK/view

    Account Information

    Do Not Contact

    Account Information

    Do Not Solicit

    Account Information

    Do Not Mail

    Account Information

    Account Record Type

    Account Mailing Address

    Account Mailing Address

    Rules:

    1. Address Formatting Business Rules

    2. At the point, contact type is moved from Graduand to Alumni, all Student Accomodation addresses/Emails (@uni.sydney) should be deactivated and deleted from the main page.

    Account Mailing Address

    Mailing Address Type

    Account Mailing Address

    Mailing Address Status

    Account Mailing Address

    RTS Reason

    Account Mailing Address

    Phone

    Account Phone is designed to represent the Phone number of the Physical Location eg The Household/Home Phone number, Non-Household Account the Business number. This number will be displayed on direct contacts.

    Phone can be found on both the Household and the Non-Household Account.

    Account Phone = Home Phone

    Mobile Phone = Individual Phone

    Account Permanent Address

    Contact

    Name

    Contact

    Anchor
    Contact-Type
    Contact-Type

    Contact Type /

    Secondary Contact Type

    Categorisation of the contact & contact pairs.

    Rules:

    1. No empty primary contact type

    2. Primary contacts can only be as per the list in AVE-16

    3. “Parent of Student - Alumni” cannot be primary, only secondary

    4. Secondary contact type is as per the table values in Jira ticket (AVE-16 Contact Types )

    5. Never have friend as secondary contact

    6. If contact type is empty, then should default to Friend.

    See Contact Types: AVE-16 Contact Types

    Contact

    Salutation

    Salutation

    Affinaquest Salutations Derivation

    Contact

    Do Not Contact

    Contact

    Do Not Solicit

    Contact

    Deceased

    Lightning Contact Utilities

    Can only be done by the GA Team

    View file
    nameGuide - Join, Separate, Decease, Merge.pdf

    View file
    nameDeceasing Contacts.docx

    Contact

    Is Influential Alumni

    Contact

    Lost

    Lost: a contact who does not have any active modes of contact (excludes LinkedIn URL)

    https://sydneyuni-adv.lightning.force.com/lightning/setup/ObjectManager/Contact/FieldsAndRelationships/00N4a000000W1yD/view

    Official USyd definition of “Lost Contact” : Strict - All fields in all the contact methods must be blank, (as opposed to incomplete addresses where some fields are blank and make the contact uncontactable).

    IF(
    AND(
    ISBLANK( Phone ),
    ISBLANK( MobilePhone ),
    ISBLANK( HomePhone ),
    ISBLANK( AQB__BusinessPhone__c ),
    ISBLANK( AQB__MobileWork__c ),
    ISBLANK( AssistantPhone ),
    ISBLANK( Fax ),
    ISBLANK( OtherPhone ),
    ISBLANK( Email ),
    ISBLANK( AQB__PersonalEmail__c ),
    ISBLANK( AQB__BusinessEmail__c ),
    ISBLANK( AQB__SchoolEmail__c ),
    ISBLANK( USYD_Best_Contact_Email__c ),
    ISBLANK( AQB__OtherEmail__c ),
    ISBLANK( AQB__BusinessAddress__c ),
    ISBLANK( USYD_Contact_Mailing_Street__c ),
    ISBLANK( USYD_Contact_Mailing_City__c ),
    ISBLANK( USYD_Contact_Mailing_State__c ),
    ISBLANK( USYD_Contact_Mailing_Zip_Postal_Code__c ),
    ISBLANK( USYD_Contact_Mailing_Country__c ),
    ISBLANK( OtherStreet ),
    ISBLANK( OtherCity ),
    ISBLANK( OtherState ),
    ISBLANK( OtherPostalCode ),
    ISBLANK( OtherCountry )
    ),
    TRUE,
    FALSE
    )

    Contact Primary Diploma/Degree

    Contact Address Preference

    Contact Mailing Address

    Rules:

    1. Address Formatting Business Rules

    2. At the point, contact type is moved from Graduant to Alumni, all Student Accommodation addresses/Emails (@uni.sydney) should be deactivated and deleted from the main page.

    Contact Address Preference

    Address Preference

    A read only field used to indicate what type of address the contact current mailing address is associated. The valid values are “Account Mailing”, “Business”, or “Alternate”,

    Jira Legacy
    serverSystem JIRA
    serverIde9de0c6d-9ef6-3ada-b4ce-7168c44d7e8a
    keyAVE-25

    Rules:

    Household = Auto Defaulted to ‘Account Mailing’.

    Corporation = Business Mailing.

    Jira Legacy
    serverSystem JIRA
    serverIde9de0c6d-9ef6-3ada-b4ce-7168c44d7e8a
    keyAVE-25

    Contact Address Preference

    Mailing Address Status

    Mailing Address Status indicates whether the Mailing Address is Active, Inactive, RTS etc.

    For manual data entry, if a standard TAP user updates the address, the Mailing Address Status is automatically set to ‘Active’

    For mass data activity such as re-formatting and data cleansing, it is imperative that users extract the Mailing Address Status along with the address details and re-upload the reformatted data with the pre-existing status. This will prevent Inactive, Last Known, RTS data being incorrectly marked as Active.

    Contact Address Preference

    Mailing Address Type

    A Description of the nature of the address information, such as residence, business, etc. [Drop down list with selection: Home, Business, Vacation, Other Sydney Student Mailing Address, etc.

    Jira Legacy
    serverSystem JIRA
    serverIde9de0c6d-9ef6-3ada-b4ce-7168c44d7e8a
    keyAVE-187
    - See ticket for development and final values

    • Permanent address = Home Address;

    • Business address = Business Address;

    • SITS Address = Sydney Student Contact Address

    • Internal USYD AddressPO Boxes = Postal AddressUSYD Address

    • PO Boxes = Postal Address

    Rules:

    Default to Home Address for Household and Business Address for Organisations

    https://sydneyuni-adv.lightning.force.com/lightning/r/Report/00O8v000000K2kOEAS/view

    Contact Address Preference

    RTS Reason

    Account/Contact

    Address DPID

    ‘Address DPID’ is a USYD Custom field. It holds an eight digit numerical value.

    This field contains the eight digit Delivery Point Identifier (DPID) associated with a unique address in Australia. The Delivery Point Identifier (DPID) is a randomly generated, unique 8-digit number, which is allocated for every new address added to the Australia Post source address database. All DPIDs for complete addresses fall within the range of 30000000 to 99999999.

    A workflow is in place that if the Address is updated to a new value, the DPID will be stripped from the field to ensure it remains consistent with the address.

    DPID will not be added uniquely by a user, without an on screen validation tool within salesforce, this field will be updated on mass through the validation of address data through applications like Experian.

    Address data will be validated and DPID supplied to associated address by validation tools. DPID numerical value will be imported into the ‘Address DPID’ field.

    Address DPID should be exported along with address fields on all print mail lists eg Direct Mail Appeals, SAM Print

    Contact Phone and Email Preference

    Phone Preference

    Drop Down box with the values of the 4x Telephone types below.

    Phone is a standard Salesforce field.Phone is a linked field, syncing to the value on the associated ‘Phone Preference’ selection. eg Mobile.

    If Do Not Call box are ticked, it will not display a Preferred Telephone Number.AVE-106 Phone Number and Email integrity

    AVE-106 Phone Number and Email integrity

    Business Rule:

    • Jira Legacy
      serverSystem JIRA
      serverIde9de0c6d-9ef6-3ada-b4ce-7168c44d7e8a
      keyTAP-860

    • Phone preference be defaulted to mobile (because iMod leads are coming in with Mobile numbers)

    • Email preference defaulted to Personal email.

    Contact Phone and Email Preference

    Phone

    Phone is calculated field, pulling the values from the corresponding fields below. If Do Not Call box are ticked, it will not display a telephone number.

    • Business Phone is a linked field pulling from the contacts employment record.

    Phone is a standard Salesforce field.

    Phone is a linked field, syncing to the value on the associated ‘Phone Preference’ selection. eg Mobile.

    If Do Not Call box are ticked, it will not display a Preferred Telephone Number.

    AVE-106 Phone Number and Email integrity

    Contact Phone and Email Preference

    Anchor
    Email-Preference
    Email-Preference

    Email Preference

    Drop Down box with the values of the 4x email types below.

    Image Removed

    Populates Email based on the field selected. This selection then feeds into Preferred Email. the 4x email types below.

    Image Added

    In reports, field ‘Preferred Email 'suppresses the field value in reports when a contact is marked as either do not email or do not contact. Value will still be visible on screen, and can still be extracted in reports from Field 'Email’ or specific email type.

    AVE-106 Phone Number and Email integrityEmail integrity

    Business Rule:

    • Jira Legacy
      serverSystem JIRA
      serverIde9de0c6d-9ef6-3ada-b4ce-7168c44d7e8a
      keyTAP-860

    • Phone preference be defaulted to mobile (because iMod leads are coming in with Mobile numbers)

    • Email preference defaulted to Personal email.

    https://sydneyuni-adv.lightning.force.com/lightning/r/Report/00O8v000000K5TkEAK/view

    Contact Phone and Email Preference

    Anchor
    Email
    Email

    Email

    Email is calculated field, pulling the values from the corresponding fields below. If Email Opt Out box are ticked, it will not display an email address.

    Email is a standard Salesforce field.

    Email is a linked field, syncing to the value on the associated ‘Email Preference’ selection. eg Personal Email.

    When an ‘Email Preference’ is selected, a link is formed with the value in the email fields, changes to the associated email field or into ‘Email’ directly will affect a change to the the corresponding linked field value.

    In reports, field ‘Preferred Email 'suppresses the field value in reports when a contact is marked as either do not email or do not contact. Value will still be visible on screen, and can still be extracted in reports from Field 'Email’ or specific email type.

    Validations are in place to prevent a preference being selected with a null value.

    Rules:

    1. Bounced emails needs to be removed from all fields, including alternate channels.

    2. USyd deactivates student emails after graduation - remove Graduant / Alumni student emails

    Alternate ID’s

    Alternate ID’s (Nonunique Alternative id)

    Store Student, Staff, Seymore Centre, etc ID’s

    Values are captured in field Nonunique Alternative id (Not Alternative Id’s)

    • All Contact Type ‘Alumni’, ‘Graduant’, ‘Student’ should have Student ID’s,

    • All Contact Type ‘Staff’ should have Staff ID’s,

    • Student id must = 9 Characters

    • Contact Type = Alumni, Graduant, Student, then Nonunique Alternative id cannot be NULL

     Data Dictionary approve “Alternate ID’s” logic AlainGasquet ,
    •  Data Dictionary approve “Alternate ID’s” logic Miranda Adams ,
    •  Data Dictionary approve “Alternate ID’s” logic jessica.wood ,
    •  Data Dictionary approve “Alternate ID’s” logic Polina Nikulina ,

    in field Nonunique Alternative id (Not Alternative Id’s)

    • All Contact Type ‘Alumni’, ‘Graduant’, ‘Student’ should have Student ID’s,

    • All Contact Type ‘Staff’ should have Staff ID’s,

    • Student id must = 9 Characters

    • Contact Type = Alumni, Graduant, Student, then Nonunique Alternative id cannot be NULL

    Award Recipients

    Award

    https://www.sydney.edu.au/scholarships/

    Education

    Schools / Faculty Mapping

    View file
    nameSchools - Faculty Mapping.xlsx

    Employment

    Industry

    AVE-102 Industry Cleanup

    Gift Recognition Credits

    Transaction

    Acknowledgement

    Transaction

    COA DFN

    look up from COA

    Transaction

    COA code

    look up from COA

    Transaction

    COA designation

    look up from COA

    Transaction

    COA School/Unit

    Used for receipting purpose

    look up from COA

    Transaction

    Designation

    The entry in the Chart of Accounts to which the donor wishes this Transaction to be deposited

    look up from COA

    ...