Story

This is new functionality that needs to be created.

Examples:

• Creating a new field

• New page layouts

• Adding permissions

Persona + Need + Purpose

As a

I want to

So that

Acceptance Criteria:

GIVEN

WHEN

THEN

AND

Bug

Existing functionality is not working as expected.

Examples:

• User is unable to see fields on a page that they should be able to

• User is unable to create or reassign records they used to be able to

Feedback/Bug Description: What is not working:

Steps to reproduce:

Expected behaviour (what should the system be doing)?

Business Impact? (e.g. number of users or records affected)

Data used:

Screenshot/Error logs:

Link to the record:

Teams impacted?

Epic

This is an large overarching body of work that will be broken down into different tickets.

Examples:

• TAP strategic priorities

• Projects to overhaul existing functionality or create new functionality

Summary:

In Scope:

Out of scope:

Any known dependencies:

Teams impacted:

Project team:

Improvement

This is to update or change existing functionality.

Examples:

• Updating picklist values

• Updating permissions to include or exclude data

• Updating existing page layouts

Persona + Need + Purpose

As a

I want to

So that

Acceptance Criteria:

GIVEN

WHEN

THEN

AND

Task

This is for non-development related activity.

Examples:

• User provisioning requests

• Test case completion

Issue:

Why are we doing this?

Impact? (e.g. number of users or records affected)

Teams impacted?

Xray Test

For use of the Testing team.

N/A

N/A

Test Set

For use of the Testing team.

N/A

N/A

Test Plan

For use of the Testing team.

N/A

N/A

Test Execution

For use of the Testing team.

N/A

N/A

Risk

Not in use. Do not use.

N/A

N/A

Issue

Not in use. Do not use.

N/A

N/A

Precondition

Not in use. Do not use.

N/A

N/A

XS

2 hours

S

1 day

M

3 days

L

5 days

XL

10 days