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Values and Culture
What sort of team are we trying to build?
How are we going to get there?
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TAP Product Team Meeting Types, Cadence and Participants
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Quarterly Planning and Review
Sprint Planning
Business Leads Update ( 2 per week)
ICT Daily Stand up
ICT Focused Area (e.g. Integration, Testing) on demand
Backlog Refinement
Planning
Quarterly Planning and Review
What is the process when a new requirement/request comes up?
(
Retrospectives
Demand Management
Incident Management - we have 30% of time capacity allocated for day to support)day support, such as
xx
xx
xx
New requirement/product enhancement management
Is Bug?
Is Request?
Is Valid?
Is Aligned? (Priority? etc)
Is fit for purpose/solvable?
Is Vendor Responsible?
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| 1 | Five Dysfunctions of a team | https://learning.oreilly.com/library/view/overcoming-the-five/9780787976378/ |
| 2 | Empathy Triangle (Love/Power/Truth) Short videos | |
| 3 | Tools for Off Site | |
| 4 | Trust/Vulnerability Paradox How to build trust in a team? | If I don’t trust you enough to be vulnerable in your presence then we can’t build a good team. |
Examples Of Complexity
301 | The number of active flows in Jarvis Org | |
20 | The number of flows on the contact object Jarvis Org | |
36 | The number of validation rules on the Opportunity Object Jarvis Org | |
232 | The number of Permission Sets in Jarvis Org | |
349 | Number of Issues in the Jarvis Backlog Backlog | |
2 | Number of API’s from SITS | |
12 | Number of Q4 Priorities | |
Sharing Rules for EE | ||
Profiles and Roles | ||
19 | Tickets in Sprint 30 that should not be there. 11 GA Tickets |
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Triage process
Tracking of ‘stops and starts on projects’ i.e timesheets impact to efficiency and dollar value
Who is are contact point if something has changed and how will communicate changes e.g. Tina Tina’s personal folders in Jarvis (the ones that Pat set up when you startstarted)
Etiquette around escalations (The ticket owner should be aware - transparency and visibility)
When there is agreement on work e.g. q4 need needs to receive a ‘report’ that shows the division of work. Whether this is extracted from Jira or elsewhere I need to show the business where the tickets are coming from. e.g opps definition but which tickets went through that quarter under what classification. Not broad specific. Did the CS have the most tickets for example.?
risk assessment in order to provide the business a full picture in decision making etc
Impact to business - backed and recorded
lessons learned and debriefing post go lives (not necessary for BAU work)
Creating a parking lot (this could link to triage process) and track
Example Stories
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Team Exercise - Feedback
The first question: "What is the single most important behavioral characteristic or quality demonstrated by this person that contributes to the strength of our team?"
The second: "What is the single most important behavioral characteristic or quality demonstrated by this person that can sometimes derail the team?"
Team Exercise - Trust
At a staff meeting or off-site, go around the room and have every member of the team explain three things: where they grew up, how many kids were in their family, and what was the most difficult or important challenge of their childhood