Content Comparison

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• Values and Culture

  • What sort of team are we trying to build?

  • How are we going to get there?

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TAP Product Team Meeting Types, Cadence and Participants

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• Quarterly Planning and Review

• Sprint Planning

• Business Leads Update ( 2 per week)

• ICT Daily Stand up

• ICT Focused Area (e.g. Integration, Testing) on demand

• Backlog Refinement

  Planning

• Retrospectives

• Quarterly Planning and Review

• What is the process when a new requirement/request comes up?

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Demand Management

• Incident Management - we have 30% of time capacity allocated for day to support)day support, such as

  • xx

  • xx

  • xx

• New requirement/product enhancement management

  • Is Bug?

  • Is Request?

  • Is Valid?

    • Is Aligned? (Priority? etc)

    • Is fit for purpose/solvable?

  • Is Vendor Responsible?

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Examples Of Complexity

Overarching Principles

• Stabilise: The platform to reduce technical debt

• Simplify and Standardise: The Processes and Technology

• Scale: Build capability to enable growth and value

Principles of Design Simplicity (to reduce complexity)

Famous Quote:
“When you start looking at a problem and it seems really simple,  you don’t really understand the complexity of the problem.  Then you get into the problem,  and you see that it’s really complicated,  and you come up with all these convoluted solutions.  That’s sort of the middle,  and that’s where most people stop... But the really great person will keep on going and find the key, the underlying principle of the problem — and come up with an elegant,  really beautiful solution that works”

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• Triage process

• Tracking of ‘stops and starts on projects’ i.e timesheets impact to efficiency and dollar value

• Who is are contact point if something has changed and how will communicate changes e.g. Tina Tina’s personal folders in Jarvis (the ones that Pat set up when you startstarted)

• Etiquette around escalations (The ticket owner should be aware - transparency and visibility)

• When there is agreement on work e.g. q4 need needs to receive a ‘report’ that shows the division of work. Whether this is extracted from Jira or elsewhere I need to show the business where the tickets are coming from. e.g opps definition but which tickets went through that quarter under what classification. Not broad specific. Did the CS have the most tickets for example.?

• risk assessment in order to provide the business a full picture in decision making etc

• Impact to business - backed and recorded

• lessons learned and debriefing post go lives (not necessary for BAU work)

• Creating a parking lot (this could link to triage process) and track

Example Stories

Team Exercise - Feedback

The first question: "What is the single most important behavioral characteristic or quality demonstrated by this person that contributes to the strength of our team?"

The second: "What is the single most important behavioral characteristic or quality demonstrated by this person that can sometimes derail the team?"

Team Exercise - Trust

At a staff meeting or off-site, go around the room and have every member of the team explain three things: where they grew up, how many kids were in their family, and what was the most difficult or important challenge of their childhood