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Triage process
Tracking of ‘stops and starts on projects’ i.e timesheets impact to efficiency and dollar value
Who is are contact point if something has changed and how will communicate changes e.g. Tina Tina’s personal folders in Jarvis (the ones that Pat set up when you startstarted)
Etiquette around escalations (The ticket owner should be aware - transparency and visibility)
When there is agreement on work e.g. q4 need needs to receive a ‘report’ that shows the division of work. Whether this is extracted from Jira or elsewhere I need to show the business where the tickets are coming from. e.g opps definition but which tickets went through that quarter under what classification. Not broad specific. Did the CS have the most tickets for example.?
risk assessment in order to provide the business a full picture in decision making etc
Example Stories
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