Testing Steps Login to Salesforce as USyd Standard User, and open the Affinaquest app. Once the logged in and in the Affinaquest app, ensure that you are in the Home tab. In the browser’s address bar, take note of the current page’s domain (base/root URL), i.e.:
- SIT: https://sydneyuni-adv--bluesky.sandbox.lightning.force.com/
- UAT: https://sydneyuni-adv--uat.sandbox.lightning.force.com/
- PROD: https://sydneyuni-adv.lightning.force.com/ In the Home Page, click the Service Portal link. A new tab/window will open. If not yet logged in Service Portal, the login page will be presented; otherwise, the user is taken directly to the Service Portal page where the user can start creating case. Start creating a case by clicking one of the available (blue) buttons/links. Fill all the required fields in the Case form in different screens (via Next button - depends on the selected Type), until you reach the “Case Created” screen. Note the Case Number. Click the link next to (or below the) “Here’s a link to your case:” text. A new tab/window should open show the case that was just created. Check it’s its Case Number.
Expected Result: In step #6, the link presented to the user has the same base URL as noted in step #3 In step #7, the newly opened tab/window has the same base URL as noted in step #3 In step #7, the Case record show has the same Case Number as noted in step #6.
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