Get support

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If you have any questions, please refer to the University's data classification guide or contact ict.askcyber@sydney.edu.au

Get support

Researchers will be supported by the Sydney Informatics Hub (SIH) and the Sydney Research Cloud project team. 

Drop in Sessions

These sessions are led by the HPC experts at SIH. Attend to get help and ask any questions you have. 

  • Held monthly via zoom on Wednesdays, 12-12.30pm

  • Join the drop-in session via zoom here 

SIH Hacky Hour

These sessions are attended by various staff at SIH (bioinformaticians, research computing specialists, software engineers, data scientists, statisticians).

  • Held every 3rd Wednesday of the month via zoom 2-3pm

  • Join Hacky Hour via zoom here

Training for researchers

NCI

NCI offers other live and self-directed training on various HPC and data analysis topics.

Pawsey

Pawsey offer prerecorded training on various HPC topics.

HPC for USyd user guides  

Our user guides have been designed by SIH as an onboarding guide to orient yourself to these HPC systems as you set up your workflows. You will learn about what Pawsety and NCI expect of all their users, how accounting works, and how to make best use of the system. You will also find prerecorded demonstrations and worked examples of tasks like submitting and monitoring jobs, parallelising your workflows, and optimising your work.   

Get in touch

For enquiries relating to: 

Contact point 

NCI and Pawsey project administration, service unit allocations, gdata storage increases

Sydney Informatics Hub help request

General questions regarding the Sydney Research Cloud project

Sydney Research Cloud Project:  

research-cloud.project@sydney.edu.au  

Optimising and troubleshooting your code

Sydney Informatics Hub help request

Technical help, software installs, scratch storage increases

NCI helpdesk: help@nci.org.au  

Pawsey helpdesk: help@pawsey.org.au

 

UoS teaching allocations

Please reach out to Sydney HPC Scheme managers to discuss requirements for units of study requiring HPC access via: Sydney Informatics Hub help request

Provide us with the following information:

  1. Unit of Study details:

    1. Unit of Study name and code

    2. Semester 1 or 2

  2. Your preferred HPC system: Gadi or Setonix

  3. Allocation timeline: when do you require the allocation to be provided, for how long will students be consuming the allocation

  4. Whether you will be using an existing project or creating a new project

  5. Allocation size:

    1. How many service units will you need? Please ensure you have done adequate benchmarking to estimate this number

    2. Any temporary storage requirements you have

    3. A list of student names, unikeys, email addresses to add to the projects

  6. Support requirements:

    1. Software management support

    2. Optimisation advice