Get support

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Get support

Researchers will be supported by the Sydney Informatics Hub (SIH), NCI, and the Sydney Research Cloud project team to onboard to NCI Gadi HPC. 

Drop in sessions

These sessions are led by the HPC experts at SIH. Attend to get help and ask any questions you have. 

  • Held fortnightly via zoom on Wednesdays, 12-12.30pm. First session for 2026 starts January 21.

  • Join the drop-in session via zoom here 

Training for researchers

Once you have an NCI account and access to a Gadi project, we recommend you attend NCI’s Getting Started with Gadi course.  NCI offers other live and self-directed training on various HPC and data analysis topics.

NCI for USyd user guide  

Our NCI for Usyd user guide has been designed by SIH as an onboarding guide to orient yourself to the Gadi HPC system as you set up your workflows. You will learn about what NCI expects of all its users, how accounting works, and how to make best use of the system. You will also find prerecorded demonstrations and worked examples of tasks like submitting and monitoring jobs, parallelising your workflows, and optimising your work.   

Get in touch

For enquiries relating to: 

Contact point 

NCI project administration, service unit allocations, gdata storage increases

Sydney Scheme managers:  

nci-sydney.scheme@sydney.edu.au  

General questions regarding the Sydney Research Cloud project

Sydney Research Cloud Project:  

research-cloud.project@sydney.edu.au  

Optimising and troubleshooting your code

Sydney Informatics Hub help request

Technical help, software installs, scratch storage increases

NCI helpdesk: help@nci.org.au