6.2 Data Quality Issue Resolution Process

Action

Owner

1. Data Quality Issue Raised

All

2. Investigation of Issue

1. Is it an integration issue?

2. Is it a system error?

3. Is it a user error?

4. Is it a process error?

DRS

3. Identification of required remediation

1. Does a business rule need to be established yes/no?

2. Is the business rule documented yes/no?

3. Does there need to be a system change to support further issues yes/no?

DRS in consultation with Business Units

4. Data fix of identified issue

DRS

5. Documentation of process and Training deployed

Trainer

6. Tracking/Reports developed to identify any future issues

DRS

7. Monitor and correct ongoing

DRS