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KT Questions from ICT
- bob.alicante
- prince.encina
Questions from ICT | Response from Simplus | In Scope/Out of Scope? | Link to Documentation |
|---|---|---|---|
CICD and Branches: There are so many branches in our bitbucket. That are either stale or not used or not active etc. We need to know if they need to be merged or deleted or WIP. There needs to be a clean-up of this but without any knowledge, this will be a tech debt and it already makes bitbucket slow. | Simplus will document how to delete old individual branches and will share with ICT Team | in scope | |
Security: What and how are product line securities implemented e.g., TAP unable to see Hogwarts and vice versa. | For Hogwarts, we’re not involved with the technical KT. Hogwarts have their own Profile. Pls refer to all Hogwarts related documentation
| out of scope | For TAP Profiles and permissions, pls refer here: Profile and permission sets
|
Development Standards: Kindly provide documentation of the development standards used / followed for development. This includes but is not limited to Product line prefixes, Apex classes, triggers & test class prefixes or suffixes. Kindly also provide development standards already followed for other components e.g., Flows, WFR, Fields, PS, PSG etc. | We worked with @Yeng Sembrano on this before
| in scope | |
Bulk Processing: Are there any bulk processing jobs that users are doing in bulk through Salesforce UI or other connectors and the frequency? This could be data fixes, data imports etc. We need to know who is doing that now. | Managed Services team is not involved with data processing. This is being handled by BI-DRS c/o @AlainGasquet 's team | out of scope | N/A |
Key Sandboxes and reasons: there are so many sandboxes which were created pre-platform team. If they are needed, we will need to get access to them and details about who is the key person using it as they could even have proof of concepts or some config for some tickets etc. | MS team is using MSTeam3, it has the latest design for the December Release: https://sydneyuni.atlassian.net/browse/TAPSS-1100 https://sydneyuni.atlassian.net/browse/TAPSS-1773
@Jolene Tan already has access to MSTeam3 | in scope | N/A |
Custom Config (Settings, Labels, Custom Metadata): We will need to know to understand the custom config setup and their impact on the org. e.g., there are a few examples which I am aware of in the custom settings where user ids are hardcoded for Spend Plan. | Custom Settings:
Custom Metadata:
| in scope |
|
Licenses: How are licenses assigned for different packages / products. | Managed Services team is not involved with licenses. Please check Apsona license allocation with @rommel.ngo . Thanks | out of scope | N/A |
Digital Experiences: Need to know about the current use of digital sites and how are users created for these sites. | Managed Services team is not involved with the current service portal and user management | out of scope | N/A |
Salesforce Certificate(s) / Renewals: What are the key Salesforce certificates supporting different products in org and is there any special way to renew them. | Managed Services was not involved with the certificate management | out of scope | For Integration pls refer here: https://sydneyuni.atlassian.net/wiki/spaces/SNGL/pages/2723610742 |
Post Refresh Sandbox Documentation e.g. (End Point URLs, changes to remote sites, custom metadata, or Credentials etc.) and anything additional. | Jolene and Hari are in charge of sandbox refresh In relation to Enhanced Domain, kindly ensure to add these in the sandbox refresh checklist | out of scope | |
Are there any credentials (Hard Coded / Maintained / Unmaintained - Inside or out of Salesforce) | For TAP, none that we’re aware of. We may need to check with Aira of Hogwarts team | out of scope | N/A |
What are currently running batch jobs & flows and their purpose. Who is the end user expecting outcome of the batch jobs. | Pls refer to documentation | in scope | |
We would like to get access to all the documentation produced so far by the teams so that we can review it and ask questions for further clarification. | Every Jira that we handled is documented including unit testing and list of metadata components, pls refer to the related confluence page | in scope | |
We would like to know about are all the current & backlog of issues / enhancements. | The following items assigned to Bob’s name are deprioritized and pulled out of any active sprints | in scope | |
Access to all release notes that have already been deployed. | Release notes are documented along with the release runsheet | in scope | |
How are knowledge articles being managed now in Salesforce and ServiceNow. | MS team is not involved with Knowledge Article management | out of scope | N/A |
Access to all prior Salesforce new feature releases documentation / presentations. | For Winter 24, @sankar.murugan has the deck that we used during presentation along with Liz | in scope | Salesforce Seasonal Updates |
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