Persona + Need + Purpose

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• Re-use the existing flow “Usyd Contact Address History Tracking”

• Optimize the flow

• Add the filter at the entry level/inside the flow depending on best practice - use isnew() and ischanged() fields to trigger when Mailing Address fields, Mobile, Business Email, School email, personal email, Other email updated to trigger this flow

• If a duplicate review case exists append what has been changed to description

• If no case exists create and add the information of what has been changed at the contact level(based on the current flow) into the case description.

• If possible, do not create the case when only cosmetic changes have been made (do a case-insensitive comparison, space, and punctuation) - Hope Step “If a duplicate review case exists append what has been changed to description” help us not create a duplicate and just update the change instead

IMPLEMENTATION

1. Create a new sub flow called “USYD Contact Address History Tracking (subflow)” equivalent to “USYD Contact Address History Tracking”

2. Actions inside this subflow should only be performed once there has been a change in the Email or Mailing Addresses or Mobile on the Contact record

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